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Vegetable Fairy - Sai-chan & Hakusane - 1/7 (AniMester)
Vegetable Fairy - Sai-chan & Hakusane - 1/7 (AniMester)
- The shipping time of pre-sale product is subject to a delivery notice from the producer, there always occurs delaying of shipment. A refund of the deposit is not supported due to this reason. The features and accessories of the product may be different from the pictures on our website, and the actual product refer to the receiving package. As a dealer, we can’t assure the shipment time and the quality of the product. All the transactions are in line with the principle of voluntary, once we receive the payment, it is regarded as you have accepted the policy.
- The pre-sale product will be kept for 7 days after the buyer is notified of the balance and shipment fee. If the buyer fails to finish the payment within the time limit, the product will be sold to the other customer who booked or will be sold as normal product. The product will no longer be reserved, and the deposit will not be refunded or exchanged. Since the product‘s price will fluctuate according to market price, exchange rate, etc., which are not under controlling, no matter whether the market price rises or falls, the balance will be paid according to the pre-sale price on the page.
- After placing an order for pre-sale product, the order will be delivered in the form of a virtual pre-sale card. After the buyer confirms the receipt of the pre-sale card, the pre-sale product order will be reserved after the transaction is completed. No refund of the deposit after the reservation is made. (If you have any concern, please contact our customer service. Fail to reply or confirm the receipt is regarding as the buyer has agreed with above terms).
- Enable you to receive the balance notice successfully, please be sure to keep in touch with the customer service via the customer service email and Facebook message. The customer service staff will give a shipment quotation based on the actual situation of each order, including the weight and size of the product, and the place of origin, by email to inform the balance of payment.
- If the order is cancelled by our store, a full amount of payment will be refund. If a refund is required due to the buyer's facts, the store will charge a 9% refund fee.
- Once the product is opened (if this can’t be sold again), it will be no-return and no-exchange. The above terms are accepted if you place an order. All opened products in our store which can’t be sold again are not eligible to the seven-day no-reason return and exchange rule.
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Shipment & After Sales Service
The arrival time of the order will be affected by the delivery speed and transportation policy of the logistic agent, and there may be a delay of one week to several months (for example, the Japanese version of the products is most likely to be affected by international logistics, customs, etc.), thanks for your understanding.
Since the epidemic situation in China, the quarantine policy is changable on this period. It influeces the shipment time. Please contact our customer service for further information.
All costs related to shipping service will be borne by the user. All shipping costs and applicable services will be determined by the company;
The shipment fee of the pre-order will be calculated and notified together with the balance of the order. All the deposit does not include the shipment fee.
A quotation inquiry system https://www.sfcservice.com/ is only for your reference. Since the packaging of the product is not finalized until it is released, the price is for reference only. In order to cover the oversize, remote area, overweight and service charges which don’t been included in the result. Our final shipment quotation will be higher. Please refer to the final email confirmation from our customer service. It is expected to increase twenty to one hundred dollars on this basis.
No service to affiliated islands. Overseas and remote areas may not be available for international logistics. Before placing the order, please consult customer service in advance to confirm that you can receive the order.
Users agree to contact their local post office (not the company) for any changes to shipping address or other delivery details to be made after an order has been shipped;
The site accepts no liability for order or item cancellations caused by shipping delays, product availability, etc.
Before the product reach the buyer, there will be many transportations procedure, we can’t avoid bumps of package.
We will select the best shipment service for delivery, but there is no guarantee of no bumps during the express transportation. A slight package damage will not be a reason for return or exchange. Opened box will affect the secondary sales, and not be accepted.
If the product is damaged or contains defects the user agrees to report said defects to the site within 7 days of receiving the merchandise. The site will then determine the best course of action to be taken. The company will not provide service for any reports received after 7 or more days have elapsed from an order's date of receipt;
If the order is cancelled by our store, a full amount of payment will be refund. If a refund is required due to the buyer's facts, the store will charge a 9% refund fee. All shipped items are non-refundable.
Users agree to follow the process noted above and to abide by any service terms set by the company. The buyer agrees to the above terms and policy after placing an order.