Shipment & After Sales Service
About Arrival time
The arrival time of the order will be affected by the delivery speed and transportation policy of the logistic agent, and there may be a delay of one week to several months (for example, the Japanese version of the products is most likely to be affected by international logistics, customs, etc.), thanks for your understanding.
About shipment fee
All costs related to shipping service will be borne by the user. All shipping costs and applicable services will be determined by the company;
The shipment fee of the pre-order will be calculated and notified together with the balance of the order. All the deposit does not include the shipment fee.
Shipping Fee about Pre-order Items
The shipping fee of the pre-order item is estimated fee. Once we get the package of the items, we need to refer to the price standard of the logistic company then evaluate the actual cost on shipping based on the weight and shape of the box. So the additional shipping fee maybe charged or not.
We won't know the exact shipping rate until the figure is released, but we estimate that it may be just as expensive if not more expensive than the figure itself. Please keep this in mind before purchasing.
Please contact our customer service for freight estimation. If you bought the pre-order item, we will inform your whether you need to pay extra shipping fee via email when the figure is ready to ship.
Shipping Fee about GK/statues
Most of GK/statues have not included the shipping cost, the shipping cost will be calculated when ready for shipping and inform via email.
Some in-stock GK/statues have already included the shpping cost since we know the weight and shape of the shipping box. Due to the large size of this GK/statues, the shipping cost may be extremely expensive. The transportation expenses may fluctuate in different periods due to the volatile foreign trade situation. Please take a consideration and contact our customer service before your purchase. If the extra shipping fee is need, we will inform you via email.
Customer service emial is [email protected]
Please feel fee to contact us. We will reply during the working hours of Beijing Time.
Since the packaging of the product is not finalized until it is released, the price is for reference only. In order to cover the oversize, remote area, overweight and service charges which don’t been included in the result. Our final shipment quotation will be higher. Please refer to the final email confirmation from our customer service. It is expected to increase twenty to one hundred dollars on this basis.
No service to affiliated islands. Overseas and remote areas may not be available for international logistics. Before placing the order, please consult customer service in advance to confirm that you can receive the order.
Users agree to contact their local post office (not the company) for any changes to shipping address or other delivery details to be made after an order has been shipped;
The site accepts no liability for order or item cancellations caused by shipping delays, product availability, etc.
About after-sale service
Before the product reach the buyer, there will be many transportations procedure, we can’t avoid bumps of package.
We will select the best shipment service for delivery, but there is no guarantee of no bumps during the express transportation. A slight package damage will not be a reason for return or exchange. Opened box will affect the secondary sales, and not be accepted.
If the product is damaged or contains defects the user agrees to report said defects to the site within 7 days of receiving the merchandise. The site will then determine the best course of action to be taken. The company will not provide service for any reports received after 7 or more days have elapsed from an order's date of receipt;
If the order is cancelled by our store, a full amount of payment will be refund. If a refund is required due to the buyer's facts, the store will charge a 9% refund fee. All shipped items are non-refundable.
Users agree to follow the process noted above and to abide by any service terms set by the company. The buyer agrees to the above terms and policy after placing an order.